Thanks to our innovative system, doctors/nurse practitioners are able to see the most ill patients first. Patients also have an increased chance of seeing their doctor/nurse practitioner of choice.
For advice or an appointment with the doctor/nurse practitioner, contact us on 01642 827697 on the day that the appointment or advice is required. (If booking an appointment with the nurse or for bloods, this is completed in the traditional way).
The receptionist will ask you for the patient's name and a contact number. If you need to speak to the doctor urgently, because it's an emergency, tell the receptionist straight away.
The receptionist will ask you for some brief details of your health problem. You don't have to tell the receptionist if you don't want to, however if you can, it helps the doctor/nurse practitioner to decide whom to prioritise for a call back based on clinical need. Wherever possible the receptionist will try to arrange for you to speak to your chosen doctor.
The doctor/nurse practitioner will call you back as soon as they can. If you want us to call you between certain times then tell us and, where possible, we will arrange that. You can then talk to your doctor/nurse practitioner about your health problem in the same way you do if you come into the surgery for your appointment. If the clinician thinks that a face-to-face appointment is still required, he or she will make an appointment for you.
We expect to see you as near to your appointment time as possible but certainly within 30 minutes. If we run late then we shall inform you so that you can re-book if necessary.
When we are closed
GP opening hours have been extended for all GP practices in the South of Tees CCG area.
To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) service.
To see or speak to a clinician urgently between 6.30om and 9.30pm – Monday to Friday or 8am to 8pm weekends & Bank holidays please ring 111
Patients can now directly book an urgent STAR appointment via the online booking system, accessed by clicking on the following link: http://www.starappointment.co.uk/booking/
During normal hours patients should continue to contact Acklam Medical Centre.